You’re measuring tech productivity wrong

From Motor Age Magazine
By Chris Frederick

“Measuring technician productivity by billed hours alone really is a could or should argument.

Example: I could wear a Speedo, but should I? Tracking technicians’ billed hours as an effort/expectation to bring the needed sales for your shop doesn’t always bring the needed sales.

I want to show you a more effective way of measuring technician productivity and performance. It has your shop’s sales and gross profit need in mind: total sales by tech. I said, “total sales by tech,” based on your parts/labor ratio, your labor rate and the clock hours by each technician.”

Read More at Motor Age