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Dave & George
I am a shop that tries to stay ahead of the game. The real struggle I have had over the last 18 years is my Shop’s productivity , efficiency , billed hours , Etc. I read every article and tried numerous programs. I did okay but still was frustrated. Then I discovered Labor Profit Management through the NAPA Service Center site. I thought I would give it a try for month and to tell you the truth, I have never looked back. I have been on the system since March of 2014 and I have learned more in that short time than I have ever learned about my numbers. Dave takes time to talk to you and explain the numbers to you. The attention to detail is great. I have suggested a few things and they delivered. Not only has this system improved me , it has improved my Service Advisors. This program is always running on one of their monitors and the shop is rapidly getting better. Yes there will be struggles to initiate the change but it will be worth every minute that it takes. It is nice to have a program that you just know your dollar is spent wisely , working for you and also making you money.
All I can say is “Thank You” for making my shop better and a step above the rest.
PS. Please don’t let this go to your head George!
Eric Pohlman – Owner
Eric’s Auto Service , Inc.
1047 Millville Ave
Hamilton, Ohio 45013
Just wanted to send a quick word letting you know that LPM is going to have a permanent home here at Fleet Care. The system has made it much easier for me to accurately track my mechanics’ actual time on job – especially when they are working self-directed out in the field. In fact, I have been able to reduce my mechanic labor costs by more than 25% using the LPM system – without reducing our productivity! Needless to say, my annual subscription was sent out today. Thanks! Regards, Fleet Care LLC
I was introduced to Labor Profit Management in April of 2013. Being very skeptical at first I decided to try the 60 day Free Trial offer. After 60 days of using this my only thought is “What was I thinking” Since my first full month on the program all I have seen is steady improvement of my bottom line. We have seen a steady improvement in all areas of efficiency, productivity and our effective labor rate as our technicians have come to embrace the program. It has allowed us to find “lost dollars” as we now question every job as to why the techs actual time and his bill time differ. Waiting till the end of the month to look at the numbers in most cases is to late. This program allows us to look at the numbers on a daily basis and make any changes to change that outcome. I especially like the fact that I can now leave my shop and still be able to see the numbers from anywhere I have an internet connection. It has allowed us to implement a pay for performance program that has invigorated the techs as well as all of our support personnel. The techs now see how the program benefits everyone and we look forward to a steady improvement of our bottom line. Joey Aycock President Joey’s Truck Repair, Inc. NAPA Truck Service Center
Good morning Dave, I really want to thank you for introducing my Napa Auto Care Truck Service Center (TPS Tire and Service Center) to the Labor Profit Management system and for being patient with me as you have been. As you know I tried the system for the trial period and let my techs talk me out of it even though I saw the benefits, then after speaking to other shops using the system I decided to go in all the way and have you bill me for the whole year so I wouldn’t let the techs talk me out of it again and I let them know it was paid for the year and it was like a switch was flipped, once they realized it wasn’t going away they bought into it and we all started making money, one tech doubled his take home pay the 1st week and all of the guys started working more efficiently and actually hustling and I no longer had to be a Dad to all of them they all started taking more of the load which actually made my life much easier and allowed me to do my job more efficiently during normal business hours instead of nights and weekends. This system will help change my life and my business just like you said it would. I CAN’T THANK YOU ENOUGH FOR ALL YOUR HELP AND FOR THE GREAT SUPPORT I RECEIVE FROM YOU AND RICK. Anytime there was anything I needed I was always able to speak to a person not an automated system which is really nice these days. I only wish I new about this system 20 years ago it would have made being in the repair business a lot simpler. THANKS AGAIN Scott Beard TPS Tire and Service Center NAPA AUTOCARE TRUCK SERVICE CENTER
I began using the LPM program in October 2012. In just a few short weeks I was able to clearly see the strengths and weaknesses within my operation. With some changes put in place by all members of our team, we have seen a steady improvement in all areas. Technician productivity is up, efficiency is up and our Effective Labor Rate (ELR) is up. ELR is the most impressive part of this program for me. Every dollar that we can gain in this area, is another dollar per hour straight to the company bottom line. I feel this is most likely the one number in the everyday operation of most shops that the owner is unaware of. Real eye opener. I have to remind myself that we are in the infant stages with this program still, the numbers will continue to improve. Thank You to Dave and all the staff at Asset Management Technologies. May we all continue to grow our businesses by relying on the knowledge we share with each other. Ron Tinner – Owner Sparks Tire and Auto NAPA Autocare Center NAPA National Council Member 2011-2013
To all ATI clients that want to manage labor profit side of there shop as efficiently as the parts profit side of there shop. Labor Profit Management has provided us with an easily implemented product that makes all of our techs measure there time spent on all aspects of there day including time spent waiting for parts, authorizations, breaks and any other time thief in your shop this product gives your techs a quota and keeps track of it and keeps it in front of them all the time I also use it to keep track of how long it takes each service advisor to get authorization and as a bonus all the employees love it. What I have found is that just by measuring the things that add to or subtract from labor profit and getting the commitment from my staff I can actually see that there is less wasted time in my shop, and no more complaining about not getting authorization fast enough, now I can see how long each job took by each tech and manage accordingly. Labor Profit Management has been very accommodating and really is interested in making a real improvement in my shop. It’s been an easy solution to a complicated question that I’ve been asking for long time. Sincerely, Bruce Nation President and CEO Westlake Independent, Inc. Westlake Village, CA
I am sending this testimonial on behalf of my repair shop. We have been using Asset Techs time clock system since April of this year. I was very leery of implementing the program due to tech resistance to a traditional time clock. But once the techs found how easy it is to use they have more than taken to it, if something is not right they inform me right away so they can get their times. On the business end of things this program has allowed me to develop something I didn’t even think of which was a better scheduling procedure. I have been able to see trends in which tech is better at what kind of work so it has allowed me to plan my workload around better tech productivity. Financially I have seen a great improvement as well and speaking with Dave one on one looking over the numbers on my reports we noticed that my labor rate should be higher. So I took his advice and increased my labor rate and have not heard a complaint from my clients yet. Almost makes me think I can increase it again. I hope this helps. Thank you for all your help as well. Sincerely, Marc Daniels Dan’s Auto Service Taberg, NY
I am sending this testimonial on behalf of my repair shop. We have been using Asset Techs time clock system since April of this year. I was very leery of implementing the program due to tech resistance to a traditional time clock. But once the techs found how easy it is to use they have more than taken to it, if something is not right they inform me right away so they can get their times. On the business end of things this program has allowed me to develop something I didn’t even think of which was a better scheduling procedure. I have been able to see trends in which tech is better at what kind of work so it has allowed me to plan my workload around better tech productivity. Financially I have seen a great improvement as well and speaking with Dave one on one looking over the numbers on my reports we noticed that my labor rate should be higher. So I took his advice and increased my labor rate and have not heard a complaint from my clients yet. Almost makes me think I can increase it again. I hope this helps. Thank you for all your help as well. Sincerely, Marc Daniels Dan’s Auto Service Taberg, NY Thanks for the information on the LPM last month. When you showed me my effective labor rate between those 2 weeks the light bulb went off in my head and I really understand how important it is to monitor that every day. I’m really starting to see my labor dollars increase. Like you said measure and managing is real important to the bottom line. Thanks for your help. Talk to you soon. Mike McGroarty Nordonia Goodyear Northfield, OH
To be successful and profitable in any business you have to know your bottom line. Without it, you’re flying by the seat of your pants. One of the biggest “leaks” we have in the auto repair business is wasted labor. Tracking and measuring labor efficiency (most importantly knowing your effective labor rate) is crucial information that you must have to take your business to the next level. Without these numbers you will never be able to plug that “big labor leak”. Enter Dave Justice and his team from Asset Management. Their Labor Profit Management System is unique because it is the only system that tracks and measures your effective labor rate. In a nutshell, if you’re billing out $100 per hour are you actually getting $l00 per hour? I seriously doubt it. Most shops aren’t even close. The Labor Profit Management System will show you where all the leaks are and give you the information to develop a clear and concise plan to resolve them. Their tech support is terrific. All questions and concerns are acted upon immediately and they are genuinely concerned that the Labor Profit Management System is meeting your specific needs. I highly recommend this phenomenal program and this outstanding team to anyone wanting to become more profitable, more successful and looking to take their business to the next level. The old saying goes “Time is Money” and if you haven’t got a handle on your effective labor rate, you missed the boat. Gregory C. Palmier President, Yeck’s Auto Repair Bellevue, NE
Gregory C. Palmier